Maximus Federal Services, INC.

CONTACT CENTER OPERATIONS

OC3 CALL ORDER 15

THE PURPOSE OF DMCS IS TO MANAGE THE DEFAULT LOAN PORTFOLIO, AND STORE, MANAGE, PROTECT, AND PROVIDE STUDENT LOAN DEBTORS IN DEFAULT AVAILABLE INFORMATION UNDER THE HEA. DMCS ENABLES BORROWERS, WHO SO CHOSE, TO MAKE PAYMENTS ON THEIR ACCOUNTS AND SEN

DEVELOPMENT, INFRASTRUCTURE, SECURITY, AND MODERNIZATION

INFORMATION TECHNOLOGY SUPPORT SERVICES 2 (ITSS2): THE PURPOSE OF THE ITSS2 CONTRACT IS TO PROVIDE SUPPORT FOR IT OPERATION AND MAINTENANCE FUNCTIONS, INCLUSIVE OF ENTERPRISE IT, CYBERSECURITY, AND RESEARCH IT, AS WELL AS ALLOW FOR ACQUISITION OF SPE

JOINT CYBER COMMAND AND CONTROL ENTERPRISE SERVICE CENTER

OPM ANNUITANT HEALTH BENEFIT OPEN SEASON CALL CENTER SUPPORT SERVICES

OPM SEEKS TO ESTABLISH A POSTAL SERVICE HEALTH BENEFITS PROGRAM CUSTOMER SUPPORT CENTER (HEREIN KNOWN AS THE CSC) TO EXECUTE THE CUSTOMER SUPPORT FUNCTIONS DESCRIBED IN THE ATTACHED MATERIALS. THE CSC WOULD BE DEPLOYED PRIOR TO OPEN SEASON OF 2024.

BPA CALL FOR MEDICAL PEER REVIEWS.

PROVIDE IT SYSTEMS SUPPORT FOR SOFTWARE DEVELOPMENT.

FURNISH QUALIFIED SERVICE CENTER PERSONNEL FOR CUSTOMER SERVICE SUPPORT.

DURING PERIODS OF HIGH DISASTER ACTIVITY, THERE IS A NEED TO RESPOND TO INCOMING CALLS AND PERFORM DATA ENTRY FOR INDIVIDUALS AND BUSINESSES IN DIRECT SUPPORT OF DISASTER ACTIVITY. MAXIMUS REQUIRES THE SUBCONTRACTOR TO BE PREPARED TO HANDLE PRODUCTION HOURS PER WEEK WHERE 1 FTE =8 HOURS/DAY X 5 DAYS/WEEK = 40 PRODUCTION HOURS PER WEEK. A PRODUCTION HOUR INCLUDES TIME SPENT TAKING CALLS, IN A READY STATE TO TAKE CALLS, AFTER CALL WORK, 30-MINUTE PRE-SHIFT, OR DIRECTLY INVOLVED IN COACHING OR TRAINING.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN CONTRACTOR SUPPORT SERVICES FOR BUDGET PROJECTION SIMULATION / 3-YEAR ROLLING FORECAST (BPS/3YRF) SOFTWARE REPLACEMENT WITH ONESTREAM.

FURNISH QUALIFIED SERVICE CENTER PERSONNEL FOR CUSTOMER SERVICE SUPPORT.

DURING PERIODS OF HIGH DISASTER ACTIVITY, THERE IS A NEED TO RESPOND TO INCOMING CALLS AND PERFORM DATA ENTRY FOR INDIVIDUALS AND BUSINESSES IN DIRECT SUPPORT OF DISASTER ACTIVITY. MAXIMUS REQUIRES THE SUBCONTRACTOR TO BE PREPARED TO HANDLE PRODUCTION HOURS PER WEEK WHERE 1 FTE =8 HOURS/DAY X 5 DAYS/WEEK = 40 PRODUCTION HOURS PER WEEK. A PRODUCTION HOUR INCLUDES TIME SPENT TAKING CALLS, IN A READY STATE TO TAKE CALLS, AFTER CALL WORK, 30-MINUTE PRE-SHIFT, OR DIRECTLY INVOLVED IN COACHING OR TRAINING.

DURING PERIODS OF HIGH DISASTER ACTIVITY, THERE IS A NEED TO RESPOND TO INCOMING CALLS AND PERFORM DATA ENTRY FOR INDIVIDUALS AND BUSINESSES IN DIRECT SUPPORT OF DISASTER ACTIVITY. MAXIMUS REQUIRES THE SUBCONTRACTOR TO BE PREPARED TO HANDLE PRODUCTION HOURS PER WEEK WHERE 1 FTE =8 HOURS/DAY X 5 DAYS/WEEK = 40 PRODUCTION HOURS PER WEEK. A PRODUCTION HOUR INCLUDES TIME SPENT TAKING CALLS, IN A READY STATE TO TAKE CALLS, AFTER CALL WORK, 30-MINUTE PRE-SHIFT, OR DIRECTLY INVOLVED IN COACHING OR TRAINING.

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

PROVIDES PROGRAM SUPPORT VIA LCATS FOR HIGH PERFORMANCE COMPUTING SUPPORT

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) EFFORT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - BUSINESS SYSTEMS SPECIALIST – QMULOS SME.

FURNISH QUALIFIED SERVICE CENTER PERSONNEL FOR CUSTOMER SERVICE AND BACK-OFFICE PROCESSING.

THE CONTRACTOR SHALL PROVIDE CAPABILITIES INCLUDING EXPERIENCE, SKILLS, AND PERSONNEL TO MAINTAIN, OPERATE, AND INTEGRATE IT SOLUTIONS FOR ENTERPRISE, WHICH INCLUDES CLIENT DELIVERY, INFRASTRUCTURE, APPLICATIONS, AND SOLUTIONS ENGINEERING

PROVIDE INFORMATION SYSTEMS MANAGEMENT, INDEPENDENT QUALITY CONTROL AND QUALITY ASSURANCE MANAGEMENT, AND PROGRAM PERFORMANCE MANAGEMENT SUPPORT.

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). SUPPORT INCLUDES QUALIFIED ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT PERSONNEL; OPERATION AND MAINTENANCE OF ALL MES INFRASTRUCTURE AND PLATFORMS; 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGEMENT OF SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), DELIVERS EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND PROVIDES FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. ADDITIONAL RESPONSIBILITIES INCLUDE CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL AND CONTINUOUS IMPROVEMENT.

IRS TECHNOLOGY SME / BUSINESS SYSTEMS SPECIALIST IVA -THESE LABOR CATEGORIES LISTED ABOVE WILL SUPPORT THE TASKS LISTED IN THE DESCRIPTION OF TASKS SECTION (SECTION 3.0) BELOW AS DIRECTED BY MAXIMUS AND IRS STAFF. THESE COVER THE MAJORITY OF THE TASKS FOR THIS ROLE BUT NOT LIMITED TO THOSE EXPLICITLY LISTED. THE ROLE REQUIRES SUPPORTING THE MIGRATION OF AN APPLICATION CURRENTLY RUNNING ON IRS ON PREMISES USING GREENPLUM APPLIANCE AS ITS DATABASE BACKEND. THE TARGET STATE ARCHITECTURE WILL USE DATABRICKS RUNNING IN THE IRS’S FEDRAMP HIGH CERTIFIED CLOUD ENVIRONMENT, ENTERPRISE DATA PLATFORM(EDP) . IN THIS ROLE THE CONTRACTOR SHALL PROVIDE SUBJECT MATTER EXPERTISE TO COMPLETE THE MIGRATION AS EFFICIENTLY AS POSSIBLE WITHIN THE TIMELINE REQUESTED BY THE IRS CLIENT.

THE OBJECTIVE OF THIS ACTIVITY IS TO PROVIDE CLIENT-FACING TECHNICAL SUPPORT SERVICES TO THE NETL USER COMMUNITY.

DURING PERIODS OF HIGH DISASTER ACTIVITY, THERE IS A NEED TO RESPOND TO INCOMING CALLS AND PERFORM DATA ENTRY FOR INDIVIDUALS AND BUSINESSES IN DIRECT SUPPORT OF DISASTER ACTIVITY. MAXIMUS REQUIRES THE SUBCONTRACTOR TO BE PREPARED TO HANDLE PRODUCTION HOURS PER WEEK WHERE 1 FTE =8 HOURS/DAY X 5 DAYS/WEEK = 40 PRODUCTION HOURS PER WEEK. A PRODUCTION HOUR INCLUDES TIME SPENT TAKING CALLS, IN A READY STATE TO TAKE CALLS, AFTER CALL WORK, 30-MINUTE PRE-SHIFT, OR DIRECTLY INVOLVED IN COACHING OR TRAINING.

FURNISH QUALIFIED ADMINISTRATIVE AND MANAGEMENT PERSONNEL

PROVIDE IT SYSTEMS SUPPORT FOR SOFTWARE DEVELOPMENT.

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) EFFORT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - BUSINESS SYSTEMS SPECIALIST - PROJECT MANAGEMENT LEAD, BUSINESS SYSTEMS SPECIALIST – DATA AND CYBER TOOLS SME, AND SUBJECT MATTER EXPERT.

A. SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

PROVIDE ETL DEVELOPMENT AND SYSTEM ENGINEERING SUPPORT FOR SOFTWARE DEVELOPMENT.

PROVIDE CONTACT CENTER SUPPORT AND BACK-OFFICE PROCESSING FOR NEXT GEN BPO PROGRAM.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) BRIDGE CONTRACT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - DATA AND CYBER TOOLS SME, DEVELOPER IV, SUBJECT MATTER EXPERT III, BUSINESS SYSTEMS SPECIALIST IV, AND BUSINESS SYSTEMS SPECIALIST II.

THE DOE FINANCIAL SYSTEM UTILIZATION, EXECUTION, AND ANALYSIS OF INPUTS/OUTPUTS IS CRITICAL TO BOTH DOE HQ OCFO. THE CONTRACTOR SHALL PROVIDE STAFF WITH SIGNIFICANT INSTITUTIONAL KNOWLEDGE OF THE OCFO FINANCIAL SYSTEM CONFIGURATION AND UNDERLYING DATA ELEMENTS TO ENABLE THE TEAM TO SUPPORT OCFO LEADERSHIP ON A VARIETY OF AD-HOC QUERIES, SUPPORT OCFO STAKEHOLDERS ON DASHBOARDS DEVELOPMENT AND ANALYSIS AND PROVIDE UNDERSTANDING OF THE BACK-END OCFO FINANCIAL DATA STRUCTURE.

DURING PERIODS OF HIGH DISASTER ACTIVITY, THERE IS A NEED TO RESPOND TO INCOMING CALLS AND PERFORM DATA ENTRY FOR INDIVIDUALS AND BUSINESSES IN DIRECT SUPPORT OF DISASTER ACTIVITY. MAXIMUS REQUIRES THE SUBCONTRACTOR TO BE PREPARED TO HANDLE PRODUCTION HOURS PER WEEK WHERE 1 FTE =8 HOURS/DAY X 5 DAYS/WEEK = 40 PRODUCTION HOURS PER WEEK. A PRODUCTION HOUR INCLUDES TIME SPENT TAKING CALLS, IN A READY STATE TO TAKE CALLS, AFTER CALL WORK, 30-MINUTE PRE-SHIFT, OR DIRECTLY INVOLVED IN COACHING OR TRAINING.

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) BRIDGE CONTRACT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - BUSINESS ANALYST IV AND BUSINESS SYSTEMS SPECIALIST IV.

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

SECURE PRINT AND MAIL FULFILLMENT SERVICES

LABOR CATEGORIES: IRS TECHNOLOGY SME / BUSINESS SYSTEMS SPECIALIST IVA & ENGINEER/COMPUTER SCIENTIST 7. THESE LABOR CATEGORIES LISTED ABOVE WILL SUPPORT THE TASKS LISTED IN THE DESCRIPTION OF TASKS SECTION (SECTION 3.0) BELOW AS DIRECTED BY MAXIMUS AND IRS STAFF. THESE COVER THE MAJORITY OF THE TASKS FOR THESE ROLES, BUT NOT LIMITED TO THOSE EXPLICITLY LISTED. THE ROLES REQUIRE MODERNIZATION OF INFORMATICA POWER CENTER WORKFLOWS TO INFORMATICA INTELLIGENT CLOUD SERVICES (IICS). ADDITIONAL HIGH-LEVEL TASKS INCLUDE DESIGNING, DEVELOPING, AND SUPPORTING DATA INGEST PIPELINES USING INFORMATICA, LINUX SHELL SCRIPTS, CONTROL-M, DATABRICKS, SQL QUERYING TOOLS, PYTHON AND OTHER TOOLS/SOFTWARE

LABOR CATEGORIES: SR ARCHITECT/TECHNICAL / ARCHITECT IV & DATA ARCHITECT. THESE LABOR CATEGORIES LISTED ABOVE WILL SUPPORT THE TASKS LISTED IN THE DESCRIPTION OF TASKS SECTION (SECTION 3.0) BELOW AS DIRECTED BY MAXIMUS AND IRS STAFF. THESE COVER THE MAJORITY OF THE TASKS FOR THESE ROLES, BUT NOT LIMITED TO THOSE EXPLICITLY LISTED. THE ROLES REQUIRE MODERNIZATION OF INFORMATICA POWER CENTER WORKFLOWS TO INFORMATICA INTELLIGENT CLOUD SERVICES (IICS). ADDITIONAL HIGH-LEVEL TASKS INCLUDE DESIGNING, DEVELOPING, AND SUPPORTING DATA INGEST PIPELINES USING INFORMATICA, LINUX SHELL SCRIPTS, CONTROL-M, DATABRICKS, SQL QUERYING TOOLS, PYTHON AND OTHER TOOLS/SOFTWARE

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE EDOS EDP DEVELOPMENT EFFORT. TASK 1: OPERATIONS AND MAINTENANCE - THE SUBCONTRACTOR SHALL PROVIDE EXPERTISE IN DEVELOPMENT SUPPORT OF LARGE COMPLEX DATA PROCESSING SYSTEMS.

A. SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) BRIDGE CONTRACT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - SUBJECT MATTER EXPERT III AND BUSINESS SYSTEMS SPECIALIST IV.

PROVIDE IT ARCHITECT AND ORACLE DBA SUPPORT FOR SOFTWARE DEVELOPMENT.

PROVIDE ETL DEVELOPMENT SUPPORT FOR SOFTWARE DEVELOPMENT.

SUBCONTRACTOR SHALL BE RESPONSIBLE FOR PROVIDING SERVICES TO SUPPORT THE PROGRAM. SUBCONTRACTOR SHALL PROVIDE SUPPORT TO COMPANY IN A TIMELY AND ACCEPTABLE MANNER BY PERFORMING THE FOLLOWING DUTIES: BUSINESS SYSTEMS SPECIALIST – MAINFRAME SME.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) BRIDGE CONTRACT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - BUSINESS ANALYST II, ARCHITECT IV, SUBJECT MATTER EXPERT III, AND BUSINESS SYSTEMS SPECIALIST IV.

SUBCONTRACTOR SHALL BE RESPONSIBLE FOR PROVIDING SERVICES IN SUPPORT OF THE PROJECT AND COMPANY IN A TIMELY AND ACCEPTABLE MANNER BY PERFORMING THE FOLLOWING DUTIES: 1. RECEIVES, COMPREHENDS, PROVIDES, AND RESPONDS TO ROUTINE INQUIRES. 2. SERVICE REQUESTS THROUGH COMMUNICATION TECHNOLOGIES. 3. ESCALATE MORE COMPLEX INQUIRIES ON A BROADER SCOPE OF TOPICS.

FURNISH QUALIFIED SERVICE CENTER PERSONNEL FOR BACK-OFFICE PROCESSING

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) BRIDGE CONTRACT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - BUSINESS SYSTEMS SPECIALIST IV AND ARCHITECT IV.

SUBCONTRACTOR SHALL PROVIDE COMPREHENSIVE END‑TO‑END OPERATIONAL, TECHNICAL, AND GOVERNANCE SUPPORT FOR TRANSPORTATION SECURITY DIRECTORATE (TSD) MISSION ESSENTIAL SYSTEMS (MES). THIS INCLUDES SUPPLYING SKILLED PERSONNEL FOR ENGINEERING, ARCHITECTURE, AND DOCUMENT MANAGEMENT; OPERATING AND MAINTAINING ALL MES INFRASTRUCTURE AND PLATFORMS; DELIVERING 24X7X365 MONITORING, SECURITY, INCIDENT RESPONSE, AND TIER 1/2 SUPPORT; AND MANAGING SYSTEM PERFORMANCE, PATCHING, CAPACITY, AND UPGRADES. THE SUBCONTRACTOR SUPPORTS SPECIALIZED SYSTEMS (INCLUDING SECURE FLIGHT DATA ANALYTICS AND TELEPHONY), PROVIDES EMERGENCY, CRITICAL INCIDENT, ON‑CALL, SMARTHANDS, AND DATA CENTER SERVICES, AND DELIVERS FULL LIFECYCLE CHANGE, RELEASE, AND PRODUCTION SUPPORT. RESPONSIBILITIES ALSO ENCOMPASS CONFIGURATION MANAGEMENT FOR HARDWARE, SOFTWARE, COTS, OPERATIONAL SETTINGS, AND DOCUMENTATION; TOOL ADMINISTRATION AND ENHANCEMENTS; STAKEHOLDER COMMUNICATIONS AND NOTIFICATIONS; COMPLIANCE REPORTING; AND MONTHLY BASELINE AUDITS TO ENSURE SECURE, STABLE, HIGH‑AVAILABILITY MES OPERATIONS WITH DISCIPLINED CHANGE CONTROL, CONFIGURATION GOVERNANCE, AND CONTINUOUS IMPROVEMENT.

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) BRIDGE CONTRACT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - ENGINEER IV.

PROVIDE PROFESSIONAL CONSULTING SERVICES FOR INFORMATION SYSTEMS MANAGEMENT

THE PURPOSE OF THIS STATEMENT OF WORK IS TO OBTAIN SUBCONTRACTOR SUPPORT SERVICES FOR THE IRS INFORMATION TECHNOLOGY SECURITY IMPLEMENTATION (ITSI) EFFORT. THIS INCLUDES PROVIDING TECHNICAL SUPPORT FOR THE ITSI EFFORT, ON AN AD-HOC BASIS - BUSINESS SYSTEMS SPECIALIST/SUBJECT MATTER EXPERT - DATA ARCHITECT/SPECIALIST.

THE FOLLOWING CUSTOMER HIGH LEVEL OBJECTIVES ARE TO BE ACHIEVED: INSTALL/UPGRADE, CONFIGURE AND MAINTAIN THE EXSTREAM CN ON THE IRS ENVIRONMENT; CREATE EXSTREAM APPLICATIONS USING CUSTOMER SUPPLIED SPECIFICATIONS; CREATE DOCUMENTATION SO THE CUSTOMER TEAM CAN CONTINUE TO SUPPORT THE APPLICATIONS IN THE NEW ENVIRONMENT.

PROCUREMENT IN SUPPORT OF THE SOW

LABOR SERVICES